Frequently asked Questions

Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page. Review the items in your shopping bag by clicking the ‘SHOPPING BAG ICON’ link at the top of the page. Click on ‘PROCEED TO CHECKOUT’ to complete your order.
You can use online via GTPay’s payment portal. It accepts both local and international debit/credit cards. You can also make payments directly via transfer to our bank account. Also payments via cheque sent to our store address (stores list) are accepted.
Please contact our customer care team via sales@adabyalterego.com
To re-set your password, follow the ‘LOST YOUR PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
We ship nationwide. For international shipping contact our customer care team for rates on shipping via email at sales@adabyalterego.com or call +234 807 950 8501.
Please email us at sales@adabyalterego.com or call +234 807 950 8501. We’ll reply within 24 hours and do our best to sort out your order.
Delivery within Lagos takes 3 business days. Other states take 5 business days.
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details within 24 hours of placing your order. To make changes to your order contact our customer care team via email at sales@adabyalterego.com or +234 807 950 8501.
An exchange or return can be made at any of our stores. Please read our return/exchange policy here
If you are not happy with your order, you can return it and get a store credit of the full value of your order or make an exchange.
Yes, amendments to the fit of the dress can be made at our stores (stores list). Please contact our customer care team who are happy to assist you by sending an email to sales@adabyalterego.com or call +234 807 950 8501. No alterations can be made to the style of the dress.