FAQs

HOW DO I MAKE A PURCHASE?

Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page.
Review the items in your shopping bag by clicking the ‘SHOPPING BAG ICON’ link at the top of the page.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.

HOW CAN I PAY?

You can use online via GTPay’s payment portal. It accepts both local and international debit/credit cards. You can also make payments directly via transfer to our bank account. Also, payments via cheque sent to our store address are accepted.

I’M HAVING TECHNICAL ISSUES...

Please contact our customer care team via sales@adabyalterego.com

I’VE FORGOTTEN MY PASSWORD TO MY ACCOUNT – WHAT SHOULD I DO?

To re-set your password, follow the ‘LOST YOUR PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

WHICH COUNTRIES DOES ADA BY ALTER EGO SHIP TO?

We ship nationwide, as well as to the UK, US and Canada. For other international shipping, contact our customer care team for rates on shipping via email at sales@adabyalterego.com or call +234 807 950 8501.

MY ORDER HAS NOT ARRIVED YET

Please email us at sales@adabyalterego.com or call +234 807 950 8501. We’ll reply within 24 hours and do our best to sort out your order.

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH DOES IT COST?

Delivery within Lagos takes 3 business days. Other states take 5 business days.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details within 24 hours of placing your order. To make changes to your order contact our customer care team via email at sales@adabyalterego.com or +234 807 950 8501.

HOW DO I RETURN OR EXCHANGE AN ITEM?

An exchange or return can be made at any of our stores. Please read our return/exchange policy here

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

If you are not happy with your order, you can return it and get a store credit of the full value of your order or make an exchange.

DO YOU OFFER AMENDMENT SERVICES?

Yes, amendments to the fit of the dress can be made at our store. Please contact our customer care team who are happy to assist you by sending an email to sales@adabyalterego.com or call +234 807 950 8501. No alterations can be made to the style of the dress.